Conflict is NOT the end

In the TED talk, "Dare to Disagree," Margaret Heffernan gives examples of where conflict, when managed corrected causes superior results. This is not the usual way that people react to conflict.

How can you learn to harness conflict?

1. Hire people different from ourselves - which is not our natural tendency

2. Teach people how to manage conflict - get good at conflict, debate & argument

3. Have courage to speak up - open up possible conflict

4. Think together - see conflict as a way of thinking, as a way of coming up with a better solution

5. Expect conflict - if things are running too smoothly, go in search of conflict

If you'd like to hear the full TED talk, click here: Dare to Disagree

If you want to handle conflict more effectively contact me Valerie.MacLeod@HainesCentre.com